Privacy Policy and Data Protection Notice

Your Privacy Matters to Us

Welcome to cravonelytos's privacy policy. We take your personal information seriously and want you to understand how we collect, use, and protect your data when you use our financial planning consultation services.

Information We Collect

We collect several types of information to provide you with effective financial planning consultations and maintain our service quality.

• Contact information including name, email, phone number, and postal address
• Financial information relevant to consultation purposes, such as income ranges and planning goals
• Communication records including consultation notes and correspondence history
• Technical information like IP address, browser type, and platform usage patterns

How We Use Your Information

Your personal information is used exclusively for legitimate business purposes related to providing financial planning consultations.

• Delivering personalised consultation services and maintaining client relationships
• Processing subscription payments and managing your account access
• Communicating about appointments, service updates, and relevant financial planning information
• Improving our consultation services and platform functionality based on aggregated usage data

Legal Basis for Processing

We process your personal data based on legitimate legal grounds under Australian privacy law.

We process your data on the basis of consent for consultation services and legitimate interest for service improvement.: Consent / Legitimate Interest

Information Sharing Practices

We do not sell or rent your personal information to third parties. Limited sharing occurs only with trusted service providers who help us deliver consultations, process payments, or maintain platform security under strict confidentiality agreements.

Data Retention Periods

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Consultation records are typically maintained for seven years in accordance with financial services regulations.

Your Privacy Rights

Under Australian Privacy Principles, you have several rights regarding your personal information.

• Right to access copies of personal information we hold about you
• Right to request correction of inaccurate or incomplete information
• Right to request deletion of your personal information in certain circumstances
• Right to restrict processing of your information for specific purposes
• Right to withdraw consent for optional data processing activities

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and provide personalised content. You can control cookie settings through your browser preferences.

Detailed information about our cookie practices is available in our Cookie Policy. Cookie Policy

Data Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

Children's Privacy Protection

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age without parental consent.

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Privacy Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent website notices.

Contact Information for Disclaimer Queries

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us using the information provided in the contact section.